Description

Course Description:
This course provides valuable ideas and strategies to enhance customer service delivery, benefiting individual staff members, management, and the organization as a whole. Upon completion, learners will be equipped to better empathize with customers, improve staff retention and satisfaction, develop effective self-care strategies for staff, handle upset customers with confidence, conduct interviews with people with disabilities, and create a positive overall customer service environment. Duration: 4 Hours.

Instructors:
Adam Ensalaco, Senior Trainer and Consultant, Nan McKay & Associates, Inc.

Audience:
New employees, PHA occupancy staff, supervisors, directors, and all employees who interact with applicants and participants in the Public Housing and Housing Choice Voucher programs.

Learning Objectives:

• Improve the quality of customer service at the point of contact in the Housing Choice Voucher and Public Housing Programs
• Identify agency and community barriers to customer service and develop strategies to remove them
• Assess the PHA’s service delivery policy for strengths and vulnerabilities
• Create an action plan for your customer service policy
• Apply concepts to improve the quality of service delivery and job satisfaction
• Improve community relationships to further advance the PHA’s housing goals in the context of the PHA plan

Pricing and Payment Options:

• Credit Card payment is preferred. Use the "Add to Cart" button and proceed to checkout.
• Check payment available by request.
• Special Pricing available for Subscribers.

Disclaimer

The information presented is for general reference only. HAI Group makes no representation or warranty about the accuracy or applicability of this information for any particular use or circumstance. Your use of this information is at your own discretion and risk. HAI Group and any author or contributor identified herein assume no responsibility for your use of this information. You should consult with your legal, professional or subject matter advisor before implementing any new strategy or policy.

Copyright

This course Copyright 2024 HAI Group.

More Information

• IACET Continuing Education Credit Hours: 1